The Serotonin Suite
The Serotonin Suite is committed to protecting your privacy, confidentiality, and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs). and our professional obligations under the APS Code of Ethics and the Psychology Board of Australia standards.
This Privacy Policy explains how we manage your personal and health information, including information collected through telehealth services and electronic practice management systems.
The Serotonin Suite is a Queensland-based psychology practice providing telehealth psychology services Australia-wide. Services are delivered by AHPRA-registered psychologists using secure telehealth platforms.
We collect personal and sensitive information that is reasonably necessary to provide psychological services, including:
Information provided via our secure contact form (website), email, phone, secure portals, or telehealth services
Health and mental health information relevant to assessment and treatment
Appointment, billing, and rebate-related information
Sensitive information is only collected with your consent and where required to provide appropriate psychological care.
We collect information directly from you when you:
Submit an enquiry or booking request through our website contact form
During intake, assessment, or therapy sessions
Provide referrals, care plans, or supporting documentation
Communicate with us via email or secure systems
All enquiries and booking requests are managed through our secure contact form or through Halaxy.
Your personal information is used to:
Respond to enquiries, manage appointments, and provide telehealth services
Provide psychological assessment, treatment, and support
Communicate regarding services, appointments, and administration
Meet legal, ethical, and professional obligations
Process payments and applicable rebates
Your information is only used for the purpose for which it was collected unless required or authorised by law.
Your information is kept confidential and is not disclosed to third parties without your consent, except where:
There is a serious and imminent risk to your safety or the safety of others
Disclosure is required or authorised by law (e.g. subpoena, mandatory reporting)
Information is discussed in professional supervision (with identifying details protected)
Disclosure is necessary to comply with regulatory or professional obligations
All telehealth sessions are delivered using secure, encrypted platforms designed to protect client confidentiality, including those integrated within Halaxy. Psychology sessions are not recorded unless explicitly agreed to in writing.
While reasonable steps are taken to protect your information, electronic communication carries some inherent risks. Clients are encouraged to:
By participating in telehealth services, you acknowledge and accept these risks.
The Serotonin Suite website is hosted on a Hostinger Cloud Enterprise server located in North America. While website hosting infrastructure is located overseas, we take reasonable steps to ensure that any personal information collected through our website is handled securely and in accordance with the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles.
We implement appropriate technical and organisational safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Sensitive clinical records are not stored directly on the website hosting server and are maintained securely in accordance with professional and legal requirements.
Personal information is stored securely, and access is restricted to authorised personnel only. We take reasonable steps to protect information from misuse, loss, unauthorised access, or disclosure, including:
Client information is primarily stored electronically using Halaxy, which employs security safeguards such as encryption, access controls, and secure data centres.
Halaxy may store data on secure servers located outside Australia, including in jurisdictions such as the United States. We take reasonable steps to ensure that any overseas data storage complies with Australian privacy standards and that your information is protected in accordance with the Australian Privacy Principles.
Information is retained only for as long as required to meet legal, professional, and ethical obligations, after which it is securely destroyed or de-identified.
You have the right to request access to personal information we hold about you and to request correction of inaccurate or outdated information.
Requests can be made by using the contact details below. We will respond within a reasonable timeframe in accordance with Australian privacy laws.
Our website may use basic cookies or analytics tools to improve functionality and user experience. These tools do not collect sensitive personal or health information.
If you have concerns about how your personal information has been handled, please contact us directly so we can attempt to resolve the matter promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
For privacy enquiries, access requests, or concerns, please contact:
The Serotonin Suite (ABN: 616 929 085 99)
Email:
Location (for registration purposes only): Brisbane, QLD
All enquiries and booking requests must be submitted through our secure contact form.
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
Last updated: 31 December 2025